Our Policies

Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

Late Cancellations + No Shows

Stuff happens, and sometimes you need to cancel your appointment with us. We get it. If you need to cancel more than 24 hours before your appointment, just cancel or reschedule online. If you have to cancel less than 24 hours before your appointment or don't show up to your appointment, we take 100% of the appointment as a fee.

We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call (440)-453-4232 and let us know. If you are more than 10 minutes late, your appointment may be reopened or given away to another client. If we keep the appointment for you, we may not be able to complete the full service you booked.